Cancellation policy for consumers
Important note: The statutory right of withdrawal under the German Civil Code (BGB) described below only applies to transactions between end consumers and traders. The right of withdrawal according to the BGB does not apply to transactions between traders. If you order goods from us as a commercial customer and a contract of sale is concluded, it is not possible to make use of the right of withdrawal according to the BGB.
Right of withdrawal for consumers:
You have the right to revoke this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
Excluded from this right is the purchase of digital image files that have reached you by download or other electronic means.
In order to exercise your right of withdrawal, you must send us
Arndt Laude Photography
Bahnhofstr. 142
19230 Hagenow, Germany
Tel.: +49 (0)3883 6257503
E-mail: info@alaude.de
by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to revoke this contract. You can use the enclosed model withdrawal form (see below), which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation:
If you revoke this contract, we are obliged to refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day on which we received the notification of revocation of this contract.
Attention: Since 13.6.2014, the following applies with regard to the return costs: The direct costs for the return of goods in the event of a revocation must be borne by the consumer or customer. In the event of a revocation, we will therefore only bear the costs for the return shipment, i.e. the delivery.
For the repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will we charge you any fees because of this repayment. We may refuse repayment until we have received the goods back in full or until you have provided proof that you have returned the goods in full, whichever is the earlier.
You must return the item(s) to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract.
Arndt Laude Photography
Bahnhofstr. 142
19230 Hagenow, Germany
Phone: +49 (0)3883 6257503
E-mail: info@alaude.de
to return or hand over the goods. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to the use of these goods which is not necessary beyond the examination of the condition, properties and functioning of the goods.
End of the cancellation policy
You can use the sample form for your revocation, which can be reached via the following link, but you do not have to. If you wish to use this form, please click on the following link. The form will open in your browser. Save the form to a location of your choice on your computer by clicking on 'Save page as' in the 'File' menu at the top left.
Sample cancellation form
After downloading, you must open the form in a suitable text program, complete the required information and then either print it out and send it to us by post (for address see above or in the imprint) or send it to us as an attachment to an e-mail.
Alternatively, you can copy the following lines below, paste them into an e-mail and insert your own details in the places marked with an asterisk.
-An:
Arndt Laude Photography
Bahnhofstr. 142
19230 Hagenow, Germany
Tel.: +49 (0)3883 6257503
E-mail: info@alaude.de
-I/We(*) hereby revoke the contract concluded by me/us for the purchase of the following goods (*)/the provision of the following service (*)
-Ordered on (*)/Received on (*)
-Name of the consumer(s)
-Address of the consumer(s)
-Signature of the consumer(s) (only in case of paper communication)
-Date
(*) Delete where inapplicable